Evgeny Kagan

Evgeny Kagan

Associate Professor at Johns Hopkins University, Carey Business School

About

I am an Associate Professor of Operations Management and Business Analytics at Johns Hopkins University, Carey Business School.

Research

My research lies at the intersection of operations management and behavioral science. My areas of expertise are experiment design, behavioral economics/operations, service operations and innovation/entrepreneurship.

Publications Update (July 2026): Our paper on customer preferences for waiting time distributions has been accepted for publication at Management Science. The pre-print can be found here.

Publications Update (March 2026): Our paper on the adoption of AI chatbots in customer service has been accepted for publication at Manufacturing and Service Operations Management. The pre-print can be found here.

Publications Update (March 2026): Our paper on entrepreneur-investor bargaining has been accepted for publication at Manufacturing and Service Operations Management. The pre-print can be found here.

Teaching

I teach Business Analytics in Johns Hopkins Carey Full-Time MBA, MS and part-time programs. Previously I have taught Operations Management in the Michigan Ross BBA program.