Publications

You can also find my articles on my Google Scholar profile.

The Gatekeeper’s Dilemma: When Should I Transfer This Customer?

Published in Operations Research, 2021

This paper studies incentives for service workers handling customer service requests. We find that workers are able to incorporate congestion into their decisions - that is, they spend more time with customers when congestion is low, and less time when congestion is high. However, workers struggle to incorporate different components of compensation scheme, such as rewards for successful resolution, and costs for transfers. Read more

Recommended citation: Brett Hathaway, Evgeny Kagan, Maqbool Dada (2021). "The Gatekeeper’s Dilemma: When Should I Transfer This Customer?" . https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3617356

Equity Contracts and Incentive Design in Start-Up Teams

Published in Management Science, 2020

This paper studies incentive design in startups, specifically how to split equity in a startup. We find that founders who choose to split equally invest little effort into the venture after the split. Thus, a preference for a contract type can be seen as a signal of desirability as a collaborator. Delaying the split until some work is done helps remove some of the collaboration difficulties. Read more

Recommended citation: Kagan Evgeny, Stephen Leider, Bill Lovejoy (2020). "Paper Equity Contracts and Incentive Design in Start-Up Teams." Management Science. 66(10). https://pubsonline.informs.org/doi/abs/10.1287/mnsc.2019.3439

Ideation-Execution in Product Development: An Experimental Analysis

Published in Management Science, 2018

This paper is about allocating development time between (creative) idea generation activities, and more production related execution activities. We find that developers benefit from firm deadlines early on in the creative process. Granting developers more autonomy leads to delays in idea inception and development. Read more

Recommended citation: Kagan Evgeny, Stephen Leider, Bill Lovejoy (2018). "Paper Ideation-Execution in Product Development: An Experimental Analysis." Management Science. 64(5). https://pubsonline.informs.org/doi/abs/10.1287/mnsc.2016.2709