Evgeny Kagan

Evgeny Kagan

Associate Professor at Johns Hopkins University, Carey Business School

Current Research

Beyond Averages: How Do Customers Respond to Wait Time Distributions?

Co-authored with Kyle Hyndman and Andrew Davis.
Waiting is something we encounter daily, whether standing in line at a coffee shop, awaiting a ride-share pickup at the airport, or sitting in a doctor’s office. In this study, we examine how different aspects of waiting affect our preferences among service providers. Our findings reveal that people respond negatively to waits that are more uncertain, more skewed, or less well understood. Read more

Mentoring in Startup Ecosystems

Co-authored with Jeffrey Sanchez-Burks, David Brophy, Thomas Jensen and Melanie Milovac.
In this report (commissioned by the Kauffman foundation) we look at how entrepreneurial accelerators and incubators organize their mentoring initiatives. We distill some of the best practices and discuss the differences between university and non-university accelerators, and the lessons learned for setting up such programs. Read more